Our Response to the Tertiary and International Learners Code of Practice

Our Response to the Tertiary and International Learners Code of Practice

All tertiary education organisations in New Zealand need to meet the requirements of the Tertiary and International Learners Code of Practice. The National School of Aesthetics remains committed to ensuring we support and encourage well-being in our ākonga / students.

Our Response to the Tertiary and International Learners Code of Practice

We have formulated a written response to the Tertiary and International Learners Code of Practice.

This is a living document, so may change over time as we continue to improve the ways we respond to the Code.

Our Self-Reviews to Our Compliance with the Tertiary and International Learners Code of Practice

The New Zealand Qualifications Authority requires all NZQA-Registered private training establishments (PTEs) to annually perform a self-review on how well they meet the outcomes of the Tertiary and International Learners Code of Practice. NZQA requires PTEs to publish this information on the PTE’s Web site.

Our self-review reports are below.

Self-Review of Learner Wellbeing and Safety Systems 2024

2024 version 1.0

Covers the period from 1 November 2023 to 31 October 2024

Self-Review of Learner Wellbeing and Safety Systems 2023

2023 version 1.0

Covers the period from 1 November 2022 to 31 October 2023

Self-Review of Learner Wellbeing and Safety Systems 2023

2023 version 1.0

Covers the period from 1 November 2022 to 31 October 2023

Our Reports on Complaints to and Critical Incidents at The National School of Aesthetics

The New Zealand Qualifications Authority requires all NZQA-Registered private training establishments (PTEs) to annually report on complaints received from students, critical incidents involving students, and the outcomes of the investigations into these complaints and critical incidents. NZQA requires PTEs to publish this information on the PTE’s Web site.

We need to emphasise that the number of formal complaints we receive, and the number of critical incidents that occur, in any given year is extremely low.

Our definitions of complaint and critical incident are as follows as of 31 October 2023:

  • A complaint usually comes from a person without prompting and seeks to correct a specific perceived wrong or voices dissatisfaction with a specific person or event. (In the Complaints and Critical Incidents Register 2022 version 1.0, only formal (written) complaints are included.)
  • A critical incident is an event that we determine may cause a significant negative impact on a group or majority of students and team members at the National School of Aesthetics

Our reports on complaints we have received and critical incidents at the school are below.

Complaints and Critical Incidents Register

2022 version 1.0

Covers the period of 1 January 2022 to 31 January 2023